Privacy Policy

Last Updated: October 22, 2025
Effective Date: October 22, 2025

At Living Knot Lumber Company, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications — including SMS messaging.

By using our website https://www.livingknotlumber.com or providing us with your information, you agree to the terms outlined below.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Fill out a form, request a quote, or contact us

  • Make a purchase or create an order

  • Subscribe to marketing communications or opt in to SMS messages

This information may include:

  • Name

  • Email address

  • Phone number

  • Mailing or billing address

  • Payment information (processed securely through our payment partners)

  • Communication preferences and message history

We may also collect limited non-personal information automatically, such as your browser type, IP address, and website usage data through analytics tools and cookies.

2. How We Use Your Information

We use your personal information to:

  • Process orders and provide customer support

  • Send order updates, delivery notifications, and account information

  • Communicate with you about services, promotions, or events (if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

3. SMS Communications and Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Living Knot Lumber Company. These may include:

  • Order and delivery notifications

  • Customer care and support messages

  • Account notifications

  • Promotional or marketing messages (if you’ve opted in)

Message frequency may vary. Message and data rates may apply.

SMS consent is not shared with third parties.

4. Who We Share Information With

We do not sell, rent, or trade your personal information. We may share information only with trusted third-party providers who help us operate our business, such as:

  • Payment processors

  • Shipping and delivery partners

  • Email and SMS communication providers

  • Web hosting and analytics services

These partners are required to keep your information secure and use it only to provide services on our behalf.

We do not share SMS consent with third parties or affiliates.

5. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Choices

You can:

  • Opt out of marketing emails by clicking “Unsubscribe” in any email.

  • Opt out of SMS messages by replying STOP.

  • Update or delete your information by contacting us directly at max@livingknot.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Living Knot Lumber Company
Email: max@livingknot.com
Website: https://www.livingknotlumber.com